Geddy

Are you using any mobile apps and have a lot of node servers installed? Do you get this soon after a reboot/restart or randomly? It’s possible there are a lot of things trying to connect at once and limiting the subscriptions connecting to the ISY/IoX process. There was a URL given recently to check, but I forget what it was in relation to. I think @MrBill referenced the URL. (Sorry mobile at the moment so unable to search forums to look for it)

@mbking I experienced the same thing last night. It should give you a force update option. What version is your app?

Can report same empty, white box pops up briefly.

@PB11 try deleting the .state files and trying again. https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

macOS sometimes doesn't handle IoX Launcher correctly. Had you connected to the ISY994 via IoX Launcher in the past? You may need to clear the cache and run start.jnlp again (for both Win and MAC computers) since it's a new device. Also, there were issues with the eisy (at initial release) that the wifi wasn't announcing itself. I'm not sure if that's been corrected or not, but you might need to add it manually in the MAC side. There was also an issue with PG3x handling some node servers when it was using the wifi setup, but I think that has also been resolved. Since I ended up putting the eisy in the same location I had my ISY994 for years I just used the hardwire LAN connection. As part of my migration I went from wifi to wired while the unit was off then performed the update once it was hardwired. I just mention the above as prior cases if you should have other unexplained issues that you might want to power down and use wired LAN (if you can) and see if that changes your experience. Glad it's working!

Not sure how large your install is, but mine isn't huge and the restore took less than 5 minutes. If it was 24 hours then something went wrong. You might be best served with a support ticket just to be certain something isn't messed up with the device and that you're up to date with firmware. https://www.universal-devices.com/my-tickets

Read the first post of this thread. Does that help?

Have you rebooted the whole device or power cycled? If you can access admin console on configuration tab there should be a "reboot" for eisy or Polisy. If that doesn't work then I shutdown the device and pulled the power for ~10 seconds and everything came up working.

@JMcKain I think next it might be a file association issue. I think I've seen this before, but I forget how it was resolved. And then I seem to think it was macOS related. I don't know how to reset the file associations in Win11, but figure should be same as win10: Settings > Apps > Default Apps > Choose defaults by file type Look for .jnlp and make sure it's associated with "Java(TM) Web Launcher".

You might want to completely remove Java from your computer. Go through the uninstall process, but also look for the Java Uninstall Tool (https://www.java.com/en/download/uninstalltool.jsp) to completely check the computer. Clear java cache (checking all 3 boxes) Uninstall Java Run Java Uninstall Tool Reboot the computer Reinstall Java Download fresh start.jnlp file. Run start.jnlp Open IoX Launcher I think sometimes the launcher is put into a strange state in the Java world and it loses the location. There's other steps to resolve this, but I don't know them as easily as just uninstalling and re-installing. That's worked for me in the past. Make sure any 3rd party Firewall and/or Anti-virus systems are off during the install part. I haven't had issues with just Windows Defender/Windows Firewall running, but I don't run Win11 yet. I'm (still) on Win10 Pro.

The "Migration backup" is only created if you're migrating locally or from Polisy to eisy ("You can migrate locally on the same Eisy / Polisy or to another Eisy / Polisy.") in this section of the wiki - https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Preparing_for_Migration_from_Eisy_/_Polisy There is no migration backup when coming from the ISY994. My guess is that when you run the Z-Wave backup on the ISY994 that it saves a file (I don't know, never used z-wave on ISY994). If so, then I'd say this is where you restore the Z-wave backup. Not just an ISY994 backup. If the Z-Wave backup process doesn't make its own file, but puts a z-wave backup into the ISY994 backup that you run then it should be included in there. It could be just missing the words "Z-Wave backup" in that step. I don't know. Since it is kind of unclear perhaps somebody that used Z-Wave on the ISY994 can chime in to help or you can open a ticket to get clarification on the process.

Make sure you follow the migration steps in the wiki: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Preparing_for_Migration_from_ISY-994 Then on the eisy you should follow these directions: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migrating I did not use Z-wave in my ISY994 so did not have to worry about those steps so can't help directly. But the steps should be enough to follow. They were originally in this post so perhaps some discussion there would help with more details. I'm not sure what directions you are referring to.

@tome glad that worked. Not sure about your next question as I don’t have more than one user. I know there is mention of them in the ISY Cookbook, but I’m not sure how it is really implemented and meant to be used as I think they have all the same rights. Do you have a need/reason to have more than just admin user login? If not, I wouldn’t worry about it. I also seem to recall that even though you add a user ID or add users the list doesn’t repopulate with those user IDs or show them being used. You just have to try them out. Most will just reset the admin password and not worry about other users.

Try the default admin/admin user/password. I think it resets during the process. First thing to check once you do get in is to confirm UI and Firmware match (help -> about).

Did you launch admin console before trying to launch PG3x? Did you reboot the eisy or power cycle? if you got the message that updates were needed it probably hadn’t finished updating yet. Make sure you give a good amount of time before trying to launch admin console again.

Mostly it's up to personal preference and what you're used to or what you're using. If you're starting fresh/new then you need to research what you want to achieve out of a system and what system would work best for you. Only you know that (at this point). So not much here to help you figure that out until you know what you want/need in a system. These forums are more support than "pre-sales" research. As such most here will be biased (more than likely) and just tell you what you can do with eisy and the ISY foundation that you might remember. The best place to get info is through the UD website. I think you spoke volumes though when you say "simple system to setup". If you're truly starting from scratch and don't have any automation or switches in the house then you've got to look for a total system that will fit your goals and desires. If that's Insteon and then if you want the ISY system (in the eisy) for the largest option for customization then we'll see you back here once you've installed your devices and have your eisy setup. I think the prevailing fact is (you'll probably see it in a few posts in Coffee Shop asking what system to install) all systems have faults. It's what fits your wants, needs, and budget the best will be the best for YOU.

Well, if you're able to do all that you're doing and running Linux on a Mac then just google how to run jnlp files on java v8 for linux. Don't know if it works, but better than nothing. You've got to figure large majority of users here will be Windows or Mac users that don't dabble in linux. I'm sure the vocal linux users will chime in to say I'm wrong, but whatever, you're all |33+. I'm not sure why the aversion of just installing java to use to gain access to the system. It's not like you're some of these that sit with admin console open endlessly tweaking/watching/monitoring the system. Just install Java, access admin console to make your changes, clear java cache then delete the install. You've added a million steps to try to avoid the simple process. Hope you get it sorted out!

I understand this was to be a warning that the update is still in process. I've never personally seen it so haven't experienced that or any lockup. Depending on how long it had been since the initial pushing of the button it could have interrupted the process. I would suggest pressing the eisy power button once (this is the update process using the "multi function button"). Give it "a while". I know I gave it over 15 minutes on my attempted update. Then part of the process is to reboot the device. I'm not one to randomly pull the power so I press the multi function button 6 times to shut it down. Once the power light was red I pulled the power. Waited ~10 seconds and plugged it back in. For my update I was able to access admin console again, but PG3x was not loading so did power cycle the eisy. It then ran (and continues to run) perfectly. NOTE: Since I was able to get into Admin Console, @Michel Kohanim does confirm the "reboot" option on Configuration tab is the same as a power cycle (for those that have the eisy (or polisy) in hard to reach locations).

@leecast on the programs that you're running right click and select "copy to clipboard" and post them in a reply here. Maybe some of the programming gurus can help sort things out. Also, what model motion sensor are you using? I think the 1st version had some issues with the ISY994 and figure it might still have issues with eisy. I've never used Insteon motion sensors so don't know much about the issues they were causing, but sounds like it might be what you're experiencing.

@gviliunas Power cycle the polisy/eisy. I just ran the update to get a feel for what happened. I had similar issue that could get into admin console without issue and PG3x (eisy) wouldn't load. Shut down (6 button presses for the eisy), pulled power, waited a few seconds, plugged in. All works fine. @DennisC - I can confirm that I have 4 node servers running and all came up running/connected after reboot. I know you were asking on another thread specifically to multiple node servers coming back up correctly. They appear to be fine.

@gviliunas Make sure to give it a lot of time. Have you been able to log back into Admin Console yet? I think there are a lot of things being updated with this release given the issues of the past weekend. So I'd give this update a little extra time.

@asbril clear your java cache (check all three boxes in the process) and run start.jnlp again (probably a clean/new download just to be sure) and it will work.

@TSinclair looks like this finally got implemented into IoX with 5.5.6 release..."wider node selection boxes"

Just to be sure - currently there's no need to add any microSD card to the eisy. (Pic from UDI site) Interesting that it was left off the UD site as far as specs go (nice catch @tazmanto link it to the specs posted last year). Mine is mostly covered up by the ZMatter dongle currently so didn't want to shut it down to test adding a card. @MrBill interesting thought to have used that to migrate. Would have probably been a bigger programming issue rather than the restore backup option.

Same place it's always been - https://wiki.universal-devices.com/index.php?title=Main_Page Currently the best way to get node servers to link YoLink to your ISY is through eisy. You can continue to use your current ISY994 if you cannot get all the parts needed through the Canada distributor for UDI. I think others had said some items were not currently in stock. That I'm not sure. I don't use YoLink so don't know the process. I would assume so, but you need to read their site first to figure out how to make their system work.