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Support thread for: ISY on Polisy (IoP) v5.4.0 (Feb 28, 2022)


Geddy

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Posted (edited)

After update I went and looked at mine and the left LED was solid green.

I did a reboot via ssh because I could not get it to reboot from admin console or Polisy web, but it did not come back so I went and looked and the right LED was flashing. I hard rebooted Polisy and came back but after that I had flashing fast left green LED. Pressing the button 6 times cleared LED blinking instantly and now is solid green. I see no indication of any change otherwise.

Still cannot reboot isy from admin console.

UD Mobile on my iPhone does not seem to get status updates of devices, I get an error sometimes and I cannot read it all but at top of screen: Starting Service ERROR <?xml version="1.0" encoding="UTF-8"?><s:Envelope...

I set UD Mobile to point to my old ISY 994i in portal, which has some test devices on it, and it works correctly so there is a bug introduced in ISY on Polisy 5.4.0 or I did something else on ISY coincidentally that it doesn't like.

I was able to make my iPad, which worked before, do same thing now - by removing the portal and adding it again then it has status update problem like my iPhone now. For those that just sync an existing setup would probably not notice this.

 

 

Edited by brians
Posted
16 hours ago, mjrush said:

Is there a command to display the BIOS version.  Did any Polisy's ship with EUFI.

I have an original POLISY and it was blinking and pressed the reset 6 times and it updated or at least it stopped bliniing. I bought a new POLISY in the past month and it was already UEFI or not blinking after the upgrade. 

Posted

Updated both POLISYs using 'sudo pkg update && sudo pkg upgrade && sudo service isy restart' My original OG POLISY is running my IoP and had the left LED fast blink, so I did the six tappy taps and it stopped blinking. My new POLISY (in the past month) runs my PG2, PG3, and a test IoP didn't have the left fast blink LED, I assume it is already UEFI. 

Both POLISY seem to be running great, console loaded lighting fast. I might have been the function of clearing java cache/deleting Admin Console and a fresh install. Although on my MacBook I cannot get the admin console to create the shortcut on the desktop or keep the launcher link in the dock.

Everything on the POLISY and IoP seem to be functioning well, nice job UDI Team!

Posted

UPDATE - After updating using Admin, the left most light facing the Polisy was blinking as stated in my original reply in this tread.  After reading the replies, I then pressed the reset 6 times that caused all 3 lights to blink.  I waited over 30 minutes and they were still blinking.  I then did a reboot - pressing the reset 2 times.  The Polisy left light facing the unit is now solid.  Not sure what the firmware is after doing this.  The unit was purchased about a month ago.

Posted

After reading the above post, I also re-tried pushing the button 6X, waiting 1/2 hour and then pressing the button 2X and now the left LED is solid and everything appears OK so far...

Posted
2 minutes ago, JTsao said:

After reading the above post, I also re-tried pushing the button 6X, waiting 1/2 hour and then pressing the button 2X and now the left LED is solid and everything appears OK so far...

Now do a reboot and see if it returns...

For me the 6X appears to work but returns on reboot.

Posted
3 minutes ago, mmb said:

Now do a reboot and see if it returns...

For me the 6X appears to work but returns on reboot.

This may have been mentioned earlier but this thread is getting awfully long to re-read it.

When you say reboot, how/what are you rebooting?  There's a Reboot command on the IoP Configuration/System tab and a Reboot ISY in the System menu on PG3 and finally a Restart Polyglot 3 in the System menu.

Posted
57 minutes ago, vbphil said:

This may have been mentioned earlier but this thread is getting awfully long to re-read it.

When you say reboot, how/what are you rebooting?  There's a Reboot command on the IoP Configuration/System tab and a Reboot ISY in the System menu on PG3 and finally a Restart Polyglot 3 in the System menu.

SSH shutdown -r now

Full system reboot which triggers the BIOS LED flashing flag.

Posted

All,

Sincere apologies. Found two bugs do to two missing files that were not included in the package. Please do:

sudo pkg upgrade udx
sudo service udx restart

Shortly, this will be included in an isy package so that you can upgrade from the Admin Console.

With kind regards,
Michel

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Posted
1 hour ago, Michel Kohanim said:

All,

Sincere apologies. Found two bugs do to two missing files that were not included in the package. Please do:

sudo pkg upgrade udx
sudo service udx restart

Shortly, this will be included in an isy package so that you can upgrade from the Admin Console.

With kind regards,
Michel

I applied update remotely from my work and that update fixed ability to reboot IoP from the administrative console. What was other bug that is fixed?

 

Posted
1 hour ago, Michel Kohanim said:

Shortly, this will be included in an isy package so that you can upgrade from the Admin Console.

With kind regards,
Michel

I'll wait for the Console update, I'm not a good paper clip button pusher, shakey hands.

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Posted

@bhihifi according to the release it would be best option, but kind of depends on a few things. Also, since a later update said 2 files were left out the following SSH commands are necessary:

Quote

sudo pkg upgrade udx
sudo service udx restart

it also depends on what version you are running…some older Polisy boxes didn’t update with the single press option, but the version 13 and beyond should have given the box that functionality on the button press.

So try those two commands in SSH then try the single button update process.  
 

Posted
9 hours ago, Geddy said:

it also depends on what version you are running…some older Polisy boxes didn’t update with the single press option, but the version 13 and beyond should have given the box that functionality on the button press.
 

@GeddyYou say version 13. How do you know what version Polisy you have? I bought mine in June of 2021 and don't see it labeled with a version number on the case. The bottom label just has Polisy Pro and the mac address.

Posted
6 minutes ago, vbphil said:

How do you know what version Polisy you have?

SSH to the Polisy and use this command:

sudo uname -a

This information is in the wiki Polisy User Guide (Troubleshooting).

If the version is 13+ you should have the ability to one press the multi-function button to update the Polisy. If it doesn't update then @Michel Kohanim gives the SSH codes in the release post to update to IoP 5.4.

Also, @kzboray has a great post with the SSH commands to find the version of UDX currently running and how to upgrade that, but @Michel Kohanim also added a follow-up post on the release thread and also here with the commands to get UDX up to 2.6. 

 

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Posted (edited)

@Geddy I'm confused about the two files and what it is supposed to fix.

My understanding is to flip from Bios to UEFI we were supposed to press the button 6 times but as most people noticed it didn't work properly as after a reboot the left most LED would flash.

Then the two files were released as a fix which it seems did stop the LED from flashing but where are we left with the BIOS/UEFI change?

Are we supposed to try the 6 button press again to flip to UEFI or wait for a console change or are we already flipped because of previous 6 button press attempts?

Thanks for the clarification.

Edited by mmb
Posted
1 hour ago, mmb said:

@Geddy I'm confused about the two files and what it is supposed to fix.

My understanding is to flip from Bios to UEFI we were supposed to press the button 6 times but as....

Is there a SSH sudo command to learn if UEFI is in effect?

Posted (edited)
23 minutes ago, vbphil said:

Is there a SSH sudo command to learn if UEFI is in effect?

@vbphil,

I don't know of a sudo command to check for UEFI, but in the release notes for IoP 5.4.0, Michel said something about needing UEFI to activate TPM Security.  Before I did the 6 Button press procedure, my TPM Security setting was grayed out.  After the procedure, my TPM Security setting was activated.  I assume that's because UEFI was installed.  My left most LED was blinking after this install.  The UDX 2.6 update Michel put out yesterday fixed my blinking LED.  The TPM setting is under the Configuration/System tab of IoP.

Hope this helps.

 

Edited by mbking
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Posted (edited)
1 hour ago, mbking said:

Before I did the 6 Button press procedure, my TPM Security setting was grayed out

I did the 6 button procedure and the UDX update and I see a button on the Configuration/System tab that says "Enable TPM" that is not greyed out but needs to be pressed - so at this point does that mean I have successfully done the BIOS update?  It appears that TPM is not yet enabled on my IoP at this point - should I push this button?  Has anyone done this?

Edited by JTsao
Posted
9 minutes ago, JTsao said:

I did the 6 button procedure and the UDX update and I see a button on the Configuration/System tab that says "Enable TPM" that is not greyed out but needs to be pressed - so at this point does that mean I have successfully done the BIOS update?  It appears that TPM is not yet enabled on my IoP at this point - should I push this button?  Has anyone done this?

Michel's original post said it's not necessary at this time. 

Posted
45 minutes ago, JTsao said:

I did the 6 button procedure and the UDX update and I see a button on the Configuration/System tab that says "Enable TPM" that is not greyed out but needs to be pressed - so at this point does that mean I have successfully done the BIOS update?  It appears that TPM is not yet enabled on my IoP at this point - should I push this button?  Has anyone done this?

If you click on the TPM button it will ask you to create a strong password. You can either move forward with enabling TPM or cancel, your choice.

Posted

Hello all,

At this juncture, it's best to use ssh for the last time. The console and pushing the button are the best methods for upgrading. But, since the last update was missing files, none of those will work. I do apologize. 

In short:

sudo pkg upgrade udx
sudo pkg upgrade isy
sudo service udx restart
sudo service isy restart

We also found another bug relating to portal subscription which will be installed.

With regard to UEFI, if the right most light is not blinking, then you have the right version. Also, when the time comes for this to be mandatory, udx will automatically install it (and we'll let you know). TPM boot depends on UEFI. But, TPM for application (in the Admin Console) does not require UEFI.

With kind regards,
Michel

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