Michel Kohanim

Hello thomastran, It's quite possible that ISY is in safe mode (Tools | Diagnostics | PLM Status/Info). If so, in all likelihood, your PLM has died or the connection from ISY to PLM is bad. With kind regards, Michel

Hi Alan, My pleasure and all great ideas which have been added to our requirements list. With kind regards, Michel

Hi jmed999, Is the 0.01 value what was reported in the Admin Console? Also, can you verify last program runtime? It could be that the notification didn't go through even through the program ran. With kind regards, Michel

Hi Elvis, Three questions: 1. Are any of your network resources UDP? 2. Do any of your network resources require DNS lookup? 3. I know this is quite difficult, but can you disable all your Network Resources programs and see whether or not there are any improvements? With kind regards, Michel

Hi Xathros, Thank you. With kind regards, Michel

Hi Tom, That's amazing! Was this http or https? johncrab and MikeD, thanks so very much for your vote of confidence. It really does mean A LOT to a LOT of us here at UDI. With kind regards, Michel

Hi Tom, thank you so very much and very much looking forward to it. sanders2222, please open the Event Viewer, send ELK commands and then observe the events as they happen in the Event Viewer. What do you see? Do you see any ELK-ERR entries? Hi JMC, cannot produce. Can you please send a screenshot of the program you are using + your KPL version to support@universal-devices.com? Again, cannot reproduce. arw01, Unlike other devices, ISY firmware is not just a binary that's flashed into the flash. It has more than 50 different files each one of which are inspected for integrity before being installed. In all cases, unless something goes terribly bad, you will not be left with a device that does not work. With kind regards, Michel

Hi Tom, Not at the moment. The reasons are: 1. I have one of those here and I've yet to receive a 100% accurate heartbeat every 24 hours (ever) 2. Heartbeat need to become another property such as on level/ramp rate 3. We have to alter ISY processing to do things based on broadcasts and not multicasts So, obviously we can add support for these features but it will not be something quick since it requires major regression testing (see #3). With kind regards, Michel

Hi ryarber, Thanks so very much. We shall certainly take a look and see what's going on. With kind regards, Michel

Tom, ISY does hear the hearbeat but does not actively listen or do anything with them. Low battery should work. With kind regards, Michel

Hi Tom, I appreciate your input and your expertise and no doubt you are a master at what you do. As such you can certainly use your network management expertise and do a traffic capture (Wireshark?) between your computer and ISY during the upgrade process and then send it to us. We'll surely review and try to figure out what's causing your problems. From ISY's perspective, you should be able to upgrade remotely or locally via http or https. With kind regards, Michel

Hi Tom, ISY does not listen for daily hearbeats. With kind regards, Michel

Hi Tom, Thanks so very much for your $0.02 and I do agree generally with the concept - and that's precisely what we do - but I still strongly advise against upgrading your ISY remotely. As far as you not being able to upgrade remotely, please look at the following things: 1. Your firewall software 2. Router logs (to see if anything is being blocked) 3. If ISY is connected to a switch, try connecting it directly to the router and retry The best test (if and only if your hosting supports it) would be to try using the remote URL locally and see if you have the same problem. If you don't then the problem is latency and packets being dropped when you are remote. With kind regards, Michel

Hi raydoc, It's quite possible that ISY now has a different IP address and thus must be re-setup in your firewall. With kind regards, Michel

Hi ellesshoo, Here's the link to Energy Monitoring guide: http://www.universal-devices.com/docs/p ... 0Guide.pdf ... in short, Zigbee setup must be tied to the type of device (RCS, Brultech, EM3) that you are trying to link to ISY. If you have any questions, please do not hesitate to contact our support (links below). With kind regards, Michel

Hi tome, Are you using http or https? Furthermore, we strongly advise against updating ISY remotely. Hi ellesshoo, The only difference is how ISY senses whether or not a PLM is attached. If you do have a PLM attached then there's absolutely NO difference between the two. If not, 994i Zx Series will NOT go into safe mode (because it assumes that you might only have Zigbee communications) where as 994i series DOES go into safe mode. With kind regards, Michel

Hi Tom, No, the directory should be completely empty. You can upload whatever files you would like. With kind regards, Michel

Hello jef0000, Please note that we are always ready to help. If you find it difficult to program/configure your ISY, please do not hesitate to contact us (submit a ticket link in my signature) to schedule a call. With kind regards, Michel

Hi tgutwin, /USER/WEB does not exists unless you have the Network Module. Are you saying that /USER/WEB became empty after the upgrade? With kind regards, Michel

Hi jmed999, Please do install Java 1.7 simply because all 1.6 releases are tagged unsafe with security issues. With kind regards, Michel

Hi io_guy, Sounds like a good idea. With kind regards, Michel

Hello tpolito, I think it would be more expeditious if you submitted a ticket so that we can help you out. With kind regards, Michel

Hi Wayne, You can use either. 994 Z/ZS image is for those who may NOT have any INSTEON and thus ISY won't go to safe mode in case PLM is not connected. bsobel, This specific error can only be related to two things: 1. File system issues 2. Firewall issues With kind regards, Michel

Hello all, I am happy to announce the availability of our 3.3.8 (RC5) release! For a list of changes, please take a look at this post. This is a minor release fixing minor bugs. Know Issues - Java security: viewtopic.php?f=44&t=10409 . Things to test: -List from 3.3.6: -- SSL Communications with ELK which requires ISY994 PRO Series (Configuration instructions) -- File | Themes -- Accessibility using Alt key and keyboard accelerators -- Outdoor On/Off Module 2634_222 -- SwitchLinc Dimmer 2478D -New -- 994iZS ... when dropped from the meter, no longer binds to clusters -- KPL backlight issues -- ELK Outputs turning off randomly -- UTF8/Internationalization issues -- MMS issues with AT&T -- OpenADR dates Important Information 1. Important Brultech module is no longer supported on ISY99 Series. Please contact sales@universal-devices.com for options 2. Important NetBios removed from ISY99 Series. You can no longer access ISY by going to http://isy on Windows 3. Important If you have a 994, you will need to re-install a certificate. Please review ISY994 Series Advanced Network Security Configuration for more information. 4. Important We have removed SSLv2 support (very insecure) from ISY99/ISY994. Unfortunately, the only protocol supported by MAC with Java 1.6 is SSLv2. As such, you MUST upgrade your MAC to Java 1.7 (Software Update) 4. Please note that Safari does not support SSL session reuse and thus might take an exorbitant amount of time to communicate with ISY. As such, when using 2048 bit SSL, it's best not to use Safari. 5. If you are using the Irrigation Module and are upgrading from releases prior to 3.1.5, you must edit the programs using Irrigation variables and save the programs again. Irrigation module is no longer on promotion 6. Upgrading from 3.1.3 and below: If you are using WeatherBug Module's Rain Today in your programs, please note that the precision has changed from 1/10 to 1/100 and thus your programs might not run properly 7. For a discussion of variables, please look at our Program Variables forum. Instructions: 1. Please backup your ISY (File | Backup ISY). If you are backing up a 3.1.6 system, please note that the backups are corrupted. If you have a backup from prior releases, you should be OK 2. Please download the firmware for your platform - please do not unzip ISY 99i Series ISY 994i Series ISY 994i Z & ZS Series 3. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 4. Choose the file saved in step 2 5. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache 6. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://your.isy.ip.address/admin - applet --- Security Warning: Due to recent Java security problems, it's best to always use method #d b. http://your.isy.ip.address/admin.jnlp - Java application c. http://isy.universal-devices.com/99i/3.3.8 - applet --- Security Warning: Due to recent Java security problems, it's best to always use method #d d. http://isy.universal-devices.com/99i/3.3.8/admin.jnlp - Java application Best method to access Admin Console Dashboard - http://isy.universal-devices.com/99i/3. ... board.jnlp 8. Please backup your system again Thanks and with kind regards, Michel

Hi Phil, We would certainly consider it. With kind regards, Michel