Michel Kohanim

Joe, do not change anything. Please look at the log and let me know if you have -5000x errors still. With kind regards, Michel The Static IP page of the router (I have a static IP assigned to me by my ISP) has 255.255.255.252 on that router page. The ISP told me to put that in there. The ISY has a subnet mask of 255.255.255.0. Which one should I change? I'm a little shy to change what the ISP Expects. Joe

Joe, please do NOT import. Let's clear your Java cache first please: 1. Close all your browser windows 2. Control Panel->Java->Click on Settings 3. Click on Delete Files Thanks and with kind regards, Michel

Hello Stowaway, If indeed these are the same events, then there must be a bug that we have to resolve. I shall start a root cause analysis and will keep you updated with our progress. With kind regards, Michel

Hi Joe, the subnet mask should be 255.255.255.0 (or whatever your router assigns to your computer as well). Do you still see -50000? With kind regards, Michel Darrell: I checked the DNS server of the router (I have a Linksys WRT54GSV4) and there are two DNS servers listed, l tried both of them and it didn't work. I DID notice one thing though: The Subnet Mask is 255.255.255.252 and the Subnet Mask in the ISY IP Config is 255.255.255.0. Would that make a difference? And if so, which one should I change? Joe

Hello Keribi, Can you tell me if you see anything in the logs? Specifically, do you see -5000x? With kind regards, Michel

Hi Joe, What do you mean by no program information? Are your programs lost? With kind regards, Michel

Hi Joe, The main question is if your ISY (not your router) has a static IP address. To check, please: 1. Telnet to your ISY (telnet your.isy.ip.address) 2. Issue CT on the command line: if you get 0.0.0.0 then you are on DHCP if not you have a static IP address 3. If you have a static IP address, keep pressing the Enter button on your keyboard till you get to the DNS With kind regards, Michel I have a static IP thru my ISP and the Router has assigned 192.168.1.110 but it does not show in the status table. Where am I assigning the DNS? (Which would be 192.168.1.110) Sorry for the incompetence factor... Joe

Hello Joe, My pleasure and apologies for a tardy reply (on the road again). The problem is DNS: ISY is trying to resolve universal-devices.com (it should be smtp.gmail.com) but it fails. Have you assigned a static IP address for ISY? If so, what did you use as your DNS server? If not, then in all likelihood ISY is not getting the DNS server from your router. You can always test by: 1. Assign a static IP address for ISY 2. For DNS, please use the same IP address as you find in the status page of your router. With kind regards, Michel

Hello someguy, 2.7 is mostly geared toward i2 and module support with emphasis on i2. Modules are extra features, at additional cost, such as integration with Weatherbug, Brultech meters, Network utilities, and plugin interfaces (UI). With kind regards, Michel

jamesx0, Records starting with 22 are logically deleted. You should NOT delete them since ISY will be out of synch with your devices. As a matter of fact, ISY is now out of synch with your devices. If you want to get rid of the logically deleted links, simply do a Restore Device and ISY will automatically defrag/compact your devices db. Also, you could have A2 and E2 for the same group number; these are not duplicates. ISY maintains a replica of device db for each device and uses it for configuration. So, any changes outside of ISY, will not be in Synch with ISY. With kind regards, Michel

Jason, Thanks so very much for your kind words. They mean a lot to us and we'll try to do our best to keep up. With kind regards, Michel

Hello mohansen, Please have him factory reset the switch and retry (if you have not yet). What is this device? With kind regards, Michel

Hi Joe, In the from field, please put your "sender's email address". It's always best to use your own gmail account for the from. Please check the log and see if you see any -5000x in there. Also, try the Test button. Do you get anything? With kind regards, Michel

Hello again someguy, In the Program, please use Control instead of Status for the condition. And, in the control, use Fast On/Off (means double tap). With kind regards, Michel

Hello someguy, Apologies for the inconvenience. You can always use Regular email and put your phone-number@att.sms.address. The notifications are handled in programs only: you have to tell when you want to be notified. With kind regards, Michel

Hello Dave, Using our Web Services SDK makes it very easy to integrate with any other system. We have not yet had any developers requesting integration with Crestron most probably because of the exorbitant costs. With kind regards, Michel

Hello jamesx0, Yes, you can use the ELK Export function (in configuration) to view the group numbers. As far as duplicate groups, please note that you will have duplicate groups if there are different button numbers. Yes and no: we had plans then we abandoned them simply because manually changing links causes ISY to be out of synch with the configuration. We might revisit if there's an overwhelming reason to do as such. With kind regards, Michel

Hello Mohansen, Please do be kind enough to upgrade to 2.6.5 first and then to 2.6.8. The reason you are getting request failed is probably due to the fact that you are adding a switch that does not respond to ID Req. Please try choosing the device type from the drop down and retry. With kind regards, Michel

Release 2.6.8 beta is now available and may be downloaded immediately. For fixes and enhancements, please peruse our beta forum at http://forum.universal-devices.com/viewtopic.php?t=930. You may also post your comments/questions and issues relating to 2.6.8 to this forum. IMPORTANT 1. For those upgrading from release 2.6 --->Please note that releases 2.6.1 and above will use default HTTP/HTTPS ports of 80/443 respectively. As such, before upgrading Disable Internet Access --->You will have to upgrade to release 2.6.5 (http://forum.universal-devices.com/viewtopic.php?t=1409) before upgrading to release 2.6.8 --->If you are upgrading from 2.6.1, please make sure you export all your programs and store them in a safe place 2. If you have used bookmarks, please update them accordingly. If you have problems finding ISY, try http://www.universal-devices.com/99i 3. As always, please take a backup of your ISY Due to massive [plumbing] changes in this release, please do be kind enough to thoroughly test those functions most important to you specifically schedules, triggers, Web Services, and system lockups. INSTRUCTIONS - Userid = isy - Password = autoupdate - For ISY-26, download the update from http://www.universal-devices.com/update ... nsteon.zip do not unzip - For ISY-99i Series, download the update from http://www.universal-devices.com/update ... nsteon.zip do not unzip - Login to Admin Console - Choose Help->Manually Upgrade My Lighting and choose the file you downloaded in the previous step - Important: After upgrading, please close Admin Console, close all web browser processes, clear your Java cache, and reopen Admin Console. If there are any web browser processes running, the Java cache will not be cleared. LIMITATIONS - None

Hello someguy, Please close ALL your browser windows and then: 1. Go to Control Panel->Java 2. Click on the Settings button 3. Click on the Delete Files button With kind regards, Michel

Hello RickyK53, All you have to do is to make sure all statements within the loop are below the Repeat statement. You can use Move Line Up/Down to achieve this. This said, however, you cannot have anything follow after the Repeat block: they are all included in the block. With kind regards, Michel

Hi Drew, If you had a power failure, then in all likehood your PLM and/or some of your devices may have gone bad: 1. Can you query all your devices? 2. Can you turn on/off all your devices from within ISY? If you are not getting status changes back from your devices, you might want to try File->Restore Modem (PLM). Make sure you do NOT use File->Remove Modem. With kind regards, Michel

Paul, This is amazing. Thanks so very much for your contribution. With kind regards, Michel

Hi Josh, Thanks so very much for the update. Noting: I have to conclude that either this device (0D.15.18) is sending an Off command by itself or someone is actually turning it off. The reason is that had this been originated from ISY, first you would've received an ACK (02 62 ...). Now, to rule out the switch itself, would you be kind enough to remove this switch (just pull out the set button and leave it out) and redo the experiment? With kind regards, Michel

Hello AnthemAVM, Yes, this is a known issue that we are trying to resolve: The newer PLMs and thus the newer EZIO devices have their database start at a different address. I am hoping that we'll find a workaround within 2 weeks to a month. With kind regards, Michel