Michel Kohanim

Hello @johnstonf, I am so sorry but not sure which link you are referring to. We do NOT ever delete any posts with the exception of spammers. And you are not one. With kind regards, Michel

Hi nwchicago, You can still use Locative. This said, we do have a partner in Brazil who's working on one. With kind regards, Michel

Hello all, thanks SO very much for the feedback and enthusiasm! @larryllix, We already do offer a 30 day trial with no CC/payment requirement whatsoever. All you need to do is to go to https://my.isy.io and setup an account. It's rather simple. With kind regards, Michel

Hi raderu, Please submit a ticket. In the meantime, you might want to try clearing your Java cache and retry: With kind regards, Michel

Thank you all for the feedback. We took many factors into consideration before coming up with the price the three most important of which were: 1. We still believe in local processing and don't want to move everything to the cloud 2. There are toyish competitors that offer Alexa/Google Home for free. Unfortunately for us (and fortunately for all our respective customers), we need to compete with them at some level 3. We still need to pay for infrastructure Thanks again. With kind regards, Michel

Hi GreyFox, Thank you. Definitely signal/noise … the green 1011 icon means that there are still pending updates that have to be written into the device. This has nothing to do with turning the device on/off. In addition, although some of your scenes are working, it does not mean that everything else is working. With kind regards, Michel

Hi GreyFox, What's your firmware version? With kind regards, Michel

Hi Zach, I think you are using the wrong URL. Please try https://isy.universal-devices.com/start.jnlp . This is new and will figure out which version of UI to load for you. If that does not work: Are you certain your ISY is on the same network as your computer? When you reboot ISY, do you see this pattern on the front? If you are still having issues, please do not hesitate to contact our support (links below). With kind regards, Michel

Hi GreyFox, Right mouse click | Write updates to device. If that fails, it's signal/noise related. With kind regards, Michel

@jgcharlotte, Please send your error log to support@universal-devices.com. With kind regards, Michel

@jgcharlotte, You only have two choices: connect via serial and change your settings. Or factory reset and restore a backup. With kind regards, Michel

Hello all, We have provided feedback to Google. They are looking into these issues. With kind regards, Michel

Hi @jgcharlotte, NO, it's not a gigabit port. It's a USB Serial port. It has nothing to do with PLM. You can have everything hooked up while having ISY connected to your computer via USB. With kind regards, Michel

Hi @jgcharlotte, Do you have a miniUSB to USB cable? If so, you can connect the Monitor port on the back of ISY to your computer and then use something like putty (115200, 8, 1, None) to connect to ISY's shell. There, you can reset to DHCP using the command CT. With kind regards, Michel

@jgcharlotte, Please submit a ticket and we'd be delighted to help you out. With kind regards, Michel

@brjohnso, As larryllix suggested, you have IP Conflict. Other causes: 1. ISY cannot get an IP from your router 2. ISY is not connected to the router With kind regards, Michel

Hi Goose66, Very low in stock. We do have developer discounts of 50% if you are interested. With kind regards, Michel

Hi mike2545, Please send your error log to support@universal-devices.com. With kind regards, Michel

Hi BoxORocks, The first thing I recommend is taking a look at the boot up sequence of the lights on the front: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights With kind regards, Michel

Hello everyone, IOS still not ready but Android is working pretty well: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Node_Server_Occupancy_V2_%26_UDI_Mobile_app_Instructions With kind regards, Michel

Wes, What operating system and device. I use it myself every day. With regards to your renewal, you can ALWAYS request for a refund within 30 days. With kind regards, Michel

Hi MWareman, It's on the list of things for the upcoming release. With kind regards, Michel

Hi Michael, Are you on 5.0.10 or 5.0.12? With kind regards, Michel

1. OpenADR is for communication with the utilities IF AND ONLY IF it's enabled (in the dashboard: https://wiki.universal-devices.com/index.php?title=Main_Page#OpenADR) 2. ELK is firmware only 3. Zigbee OR Z-Wave. Not both. Yes, hardware With kind regards Michel

Hi jca001, I am sorry to hear. We are looking into the root cause. In the meantime, if possible, please try a different browser. With regards to the network module: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal:_Integration_with_Amazon_Echo.2FGoogle_Home.2FIFTTT With kind regards, Michel