Geddy

@DSwallow seems like you've got more experience to try to troubleshoot stuff and digging deeper than most would go. If this is an issue causing you not to be able to access the eisy then I would suggest you open a support ticket for specific help from UDI rather than user-to-user support mostly found here. Their troubleshooting process might be better suited to fixing what might be causing this for you. https://www.universal-devices.com/my-tickets

Try deleting the .state files from UDI. Also clear Java Cache (temporary internet files) and download a new start.jnlp file from the UDI site (click on "My ISY" on the top right). https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored (not the same problem, but it's where stored information is kept) The issue of reliably getting the friendly URL to display (I've found anyway) is a local network issue. Either router or device times out during the handshake and cannot get it to reliably show. I'm sure anybody with more network experience will contest this, but from personal experience I've seen some routers never auto find, sometimes auto find, or always auto find the URL. Because of the issues people have had over the last year I've tested with some "old" routers I had access to and the process was fairly inconsistent. Some of the worst offenders were "mesh" router systems. Also, some people have reported that IoX Finder window sometimes will report both the IP and the Friendly URL address. That's fine, and has been confirmed as "normal" by UDI. Both go to the same device and since they are discovered automatically are unable to be deleted. Once you have either/or in the IoX Finder window you can SAVE the list locally and then LOAD it should the list ever not populate. I think the steps above might help this issue too. At least clearing the Java Cache and starting admin console fresh might help. One last question - are you experiencing any of this on a laptop that you sometimes use outside of the home/network or with VPN? I've found if I'm on my laptop and travel with it and try to log into the ISY my "local" addresses will drop off the list while I'm gone. Typically they will auto discover next time I'm in the home network.

@sjpbailey Perhaps check these posts out:

UD Mobile - https://wiki.universal-devices.com/index.php?title=Main_Page#UD_Mobile Just like the ISY994, but it does still work for everything that worked with the ISY994 (in my findings anyway). Mobilinc just doesn't handle z-wave, zigbee, or devices added via node servers (now plugins). As @lilyoyo1 says not much has really changed in the standard way of doing things. Just the plugins really expand the interconnectivity for devices to be controlled by the IoX system. There are a few growing pains to be expected with any major system overhaul. Don't get gun shy about any issues on the forums - you've got to put yourself in the shoes of the people posting. Mostly only problem transitions get posted because people need help. Those that sail through migration tend not to post because they don't need help. Read the forums for the plugins (formerly Node Server). Take a look at the list and additional information available through this list: https://polyglot.universal-devices.com/ Familiarize yourself with the wiki and the migration process. The eisy only has USB connections for the PLM. UDI sells a kit to convert the Serial PLM to a USB connection. Or you can buy a new USB PLM from Insteon. Or buy a Serial PLM to have as a backup just in case. Both versions seem to be in stock - https://shop.insteon.com/collections/interfaces

After you updated to PG3x did you run the process to "Reinstall all Node Servers"? (sorry...now "Reinstall all Plugins") Also, after the update did you just perform a reboot by pressing the "reboot" button in admin console or did you perform a power cycle? I think it might be that the device isn't starting (or restarting) correctly and a full power cycle should be performed. Additionally, make sure you run the reinstall process from the System menu. Part of a recent update in Python required this step (Reinstall all Plugins) to be performed. I know it's not put in any of the update links for going to PG3x currently, but this step is posted in another update thread specific to the Python update. If you've performed the reinstall process and a full power cycle of the Polisy and are still having issues, I would suggest you open a support ticket (https://www.universal-devices.com/my-tickets). Download the log file from the Hue plugin as it is. Put the log status into debug Press "restart". Keep the log window open. After it settles wait about 5-10 minutes Download the log package. Both logs downloaded should be zipped. Add them to your support ticket so UDI has all the details up front.

Yeah, I can’t update the macOS on the machine I used. It’s an older OS than you have and it worked, so you should be able to get it working. Since I have very limited exposure with macOS I rely on what others have posted here in the past and online searches to find tips and tricks. But this was fairly straight forward; hopefully you can get it sorted out.

@curmudgeon The IoX Launcher should work just fine on your version of MacOS. I just tried it on an old macOS I have limited access to. Ran IoX Launcher just fine on 10.12.6 (even running an outdated Java version). Clear your java cache (aka deleting "temporary internet files") - checking all 3 boxes Delete any existing files of start.jnlp or admin.jnlp anywhere on your system. Download start.jnlp from the UDI website (click on "My ISY" in the top right). Once downloaded it might "bark" at you that it's from outside the app store. If so then use Control and click on the icon. You should get a menu to pop up. Click "open". You should get a dialogue, but it should give you an option to open that again. That should work. If not search the forums for how to allow 3rd party apps to run. I know last time I tested on this macOS there was a post from @Bumbershoot that got me to the options I needed to run it without issue. (I'm not entirely sure if THIS is the same post I used in the past, but it should give you tips.) If you still have issues running start.jnlp to put the IoX Launcher icon on the desktop you can still get the admin file directly from the ISY994. Just use a browser to go to: http://your.ISY.IP.address/admin.jnlp The admin.jnlp will probably also bark at you that it can't/shouldn't be opened since it doesn't come from the app store. Just use the Control + click to get a menu that has "Open" at the top then follow the prompts to allow or open that file.

@Sidney Page You have to log in through the device you're on. Make sure you are logged into the web access to your device (for eisy probably https://eisy.local:3000 or use the device IP with :3000). Be sure to continue if/when you get a security prompt (see info in wiki link below). From there should be a link to the store and then a process to purchase and/or install will be in the node server (now plugin) that you want. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#eisy_(PG3)_Dashboard (Note: some images might be outdated)

You will need the IoX Launcher process now. This has been the process since 2018. https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop Announcement from UDI: https://forum.universal-devices.com/topic/24381-iox-launcher/ What version of Windows are you running? Make sure you download the basic Java for your Windows version from https://www.java.com/en/download/.

No, sadly that link has always been broken. I've mentioned it to others, but the developer hasn't updated the node server so the link hasn't been corrected. The link should go to this page: https://github.com/exking/udi-hue-pg3/blob/master/README.md Or here https://github.com/exking/udi-hue-pg3/blob/master/POLYGLOT_CONFIG.md

That's long "before my time"! It's "anything goes" kind of times. So "plug-in" your "dongle" where every you see fit! Just remember to reboot before and after and backup, backup, backup! @larryllix you're one of the many that have always been helpful and supportive of so many here through the years. I'm surprised anybody would threaten to toss you out. That would be a huge loss for this support system. We all know (or can agree) that naming "things" is more a marketing function...that it's not a programmer strength! Thanks @Michel Kohanim for the info!

ARGH! The great "name change" of 2023! They'll always be node servers in my heart! Just for S&G I ran another backup now and it's the same size as the last one I ran 4 hours ago. I doubt logs are backed up since that would be 4 hours of additional logging. Have you updated PG3x? You mentioned you're on 3.2.10. Looks like 3.2.13 was released yesterday. [S&G = Sh!ts & Giggles]

@btreinders I'm not sure how many node servers you are running, but I just ran 4 backups and all were the same file size. They're not very big so I'm not running near as many as you to even get to 1.9Mb size. I have a backup from about 2 weeks ago that was within 1% the size that the 3 new backups were and I haven't added any node server. I've only updated to PG3x Version 3.2.12. My testing: 2 backups run about 60 seconds apart 1 backup after restarting the Hue node server (file changed by 1kb) 1 backup after 10 minutes after rebooting entire device (file changed by 2kb) Not sure what all is getting backed up, but if log files are included that might make the difference that I had, but it's not anywhere near the size difference you're showing. Might be something UDI should look at or maybe @bmercier or @bpwwer could give some insight on why you're seeing such big differences.

@johnjces from the looks of your second screenshot it's showing the $15 version is installed in slot 1. So I would use that as confirmation. If you need more official confirmation you should open a support ticket to get UDI to confirm you've purchased the standard license. You can also see on the UDI portal site the list of purchased node servers.

As @bgrubb1 suggests you can disable them, but perhaps a different thought would be to put them in a folder (maybe labeled “old house”) and set a folder condition that will always be false. You can also disable them inside the folder, but setting the folder condition makes sure if they become enabled that they won’t run because the folder would be false. Look up folder conditions in the Wiki or ISY Cookbook (links found in the Wiki). Another option is to right click on the root of the “My Programs” list and select Copy to Clipboard (or maybe copy folder...I’m not at my admin console to see actual wording). Then paste ALL your programs into a text editor (like Notepad on Windows….NOT WORD!). Then save that document and you have a reference to ALL your programs. Then you can delete the old ones just so they aren’t at risk being in the system. Just don’t use “export”…you only want to COPY then paste to Notepad! PS: Run Update Packages again. You need to update IoX to _5

@RichTJ99 I think just the network resources needed to be opened and saved. Not each program. But read the steps again in the Wiki just to be sure. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#What_to_Expect_During_Migration

_5 might be the fix you need. Run update process again.

@apostolakisl Did you use the link I provided in the last post? It will show you the _5 version or not. If you're not on _4 or _5 then it was a *known issue* to happen when updating from 5.6.x to 5.7 and sometimes occurred again after reboot. Uncertain why it might have happened if you have the device on a UPS, but maybe it randomly rebooted. No clue on that. _5 update was released by UDI around October 12th.

@maxnorth If you're trying to get a member's attention please use the mention process to get a notification to show on their forum pages or sometimes send them an email. Just start a name with @ then type the name and SELECT it from the list that appears below where you're typing. It will put the highlight around the name like with your name above. I'm assuming you're trying to get @bpwwer's attention.

This is "normal" and expected. They both go to the same device. Since it's auto discovered by the UDI IoX Launcher process they cannot be removed. No "communication" issue with this. The best way to share a program in the forums is to right click on the program, select the last menu item "Copy to Clipboard", then paste as text in your topic. Please share the program specifically so it can be reviewed for any issues it might give you. Are you sending an actual email or email to text? Email to text has been known to be delayed by some mobile providers. Try using a different notification process (email to email, notification node server, or other options) Are you using the "default" mail server? Try using a different sending server. Setup a "spare" Gmail account and try using Gmail to send. Setup instructions are in the wiki - https://wiki.universal-devices.com/index.php?title=ISY994:Configure_Mail_Server_Settings#Configuring_gmail_Account Did you have the Elk Module or Z-Wave on the ISY994? ELK is now handled by a node server - this will break any ELK specific programs because devices are missing Z-Wave changed from ZW address to ZY address (covered in migration notes). This might break Z-Wave programs, but I didn't have Z-Wave when I migrated so I don't know the impact on programs. I've not seen this commented on before. What firmware are you running on the eisy? Since you performed the migration a while back have you updated? Did you try to clean up any of the programs or devices you said doubled? Please go to this site and look for IoX Version: eisy.local:8443/WEB/sysconfig.txt (Looking for 5.7.0_5 or higher - as of last check _5 was "current", but could have increased since I last looked this up) Not likely as the eisy has a lot more horsepower than the ISY994 had so it is able to handle more data quickly. But, it could be causing unknown issues because of the amount of broken programs. Clean up the programs and see if that improves any performance issues you seem to think are happening. Unsure here as I don't use Home Assistant. I know from reading that forum area there have been some big changes in the integration and many here seem to not mention any significant performance issues. So be sure to read through the HA area and post any specific questions/issues there for help from others using this integration.

@apostolakisl if you haven't updated recently check this while local to the Polisy: https://polisy.local:8443/WEB/sysconfig.txt (or replace "polisy.local" with your Polisy IP address) Looking for IoX version 5.7.0_5 (as of last check...not sure if this has advanced again). If you're not on 5.7.0_5 then run the upgrade packages process and reboot when update is complete. There was a bug going from 5.6.x to 5.7.0 (This issue is discussed in the 5.7.0 support thread) that caused this and has been worked out for most. If you are already at 5.7.0_5 when this happened you should open a support ticket for further debugging as the _4 and _5 updates added debugging code to help UDI try to track down what happened.

Sorry….should have been “ping”. So you can get to admin console if you manually add the IP? Sounds like the eero is blocking the handshake. I don’t have any experience with the eero line, but have read about such issues elsewhere. What program?

Glad that worked! Agreed, seems odd dragging doesn’t work.

That’s an “easy” fix. Just make note of the steps linked above as replacing with unformatted card puts a basic firmware on the card. The version you are running needs to be installed before you run a restore of a backup.

Guess you missed the day in technology troubleshooting class that said don’t change multiple things when trying to fix one issue. What brand of router did you change to? Are you running any firewall software on your computer? Did you get an advanced router that you setup different v-lans? Have you tried with the computer hard wired to the same router? Can you pint the ISY IP from your computer? Log into your router and look for “connected devices” and find the IP of the ISY994 then add it manually to the finder to be sure you can connect locally. Refer to the UDI Wiki for additional troubleshooting steps. https://wiki.universal-devices.com/index.php?title=Main_Page Did the “not found” popup error go away as expected?