Michel Kohanim

Hello mfranzel: http://www.smarthome.com/2441ZTH/INSTEO ... tat/p.aspx With kind regards, Michel

Hi Phil, If you use telnet, the session is terminated immediately. You will not see any Goodbye messages. With kind regards, Michel

Hello hyounker, I am so very glad to hear your son is OK. I think it would be more expeditious to submit a ticket and schedule a call with our team. With kind regards, Michel

Hello robinasu, Sincere apologies: http://www.universal-devices.com/99i/dashboard.jnlp In short, the Dashboard is not installed on ISY but is downloaded from our website. With kind regards, Michel

Hello mfranzel, All INSTEON thermostats would work: http://www.smarthome.com/_/ProductResul ... %20INSTEON With kind regards, Michel

Hi Dean, I suspect the KPL itself is going bad. Just to make sure you do not have any ISY programs interfering, simply unplug ISY and retry. With kind regards, Michel

Hello jkraus, The best way to tell is to get to ISY using https and then review certificate details. Each browser has a different method of showing you certificate details most of which are near/next to the Address Bar with a lock icon. With kind regards, Michel

Hi Rick and LeeG, Thanks so very much for the trace and apologies for tardy reply. As always, I am seeing some discrepancies that were not in the API guide. We'll review and keep you posted with whatever we find. With kind regards, Michel

Hi jmed999, First of all, please do upgrade to 3.3.10 which is our official release. Secondly: 1. What is your operating system? 2. What is the firewall software on your computer? With kind regards, Michel

Hello dpeterson4ca, My humble recommendation is to purchase an upgrade to 994 since - and due to code space limitations - we are not going to be able to provide more firmware updates for 99: viewtopic.php?f=44&t=10771 With kind regards, Michel

Hello Brian, Unfortunately it seems that you have a corrupt file system/SD Card. Just to make sure this is the case, unplug ISY and then please push the SD Card (on the left side of the unit) in so that it pops out and then push it back in so that it clicks in. Plug ISY back in. If you are still getting a red blinking light, then the SD Card is corrupt. If you have an extra SD Card, you can replace it following the instructions here: http://wiki.universal-devices.com/index ... an_SD_Card (you do NOT have to format your SD Card if it's new). If you are still having problems, please submit a ticket (link below) and we'll be delighted to help you. With kind regards, Michel

Hi James, I think we have already closed this ticket. Please do let us know if you are still having this issue. With kind regards, Michel

Hello pgershon, Above and beyond what's already posted, we have not heard anything else. Have you tried changing the AC adapter? With kind regards, Michel

Hi LeeG, Thanks SO very much for verifying. With kind regards, Michel

Hello Mr. John Wohlers, I know you had a ticket with us. Is this resolved? With kind regards, Michel

Hi LeeG, Are you certain? We did find the issue in 4.0.1 branch. With kind regards, Michel

Hi LeeG, Thanks so very much! BugID #58. With kind regards, Michel

Hi Scott MS, Bug ID means that I have submitted it as a bug to be fixed. With kind regards, Michel

Hello Mr. Wohler, Three questions: 1. Are you using Java 1.7.13? 2. Are you using the dashboard? 3. Did you accept the security warning when downloading the dashboard? With kind regards, Michel

Hi andyf0, We have not changed the UI at all except for the themes. Xathros, Tim, and johnnyt, I am so very sorry: when you do a query from Admin Console (force a query), ISY clears all previous states and then queries the devices. So, this is consistent with what you see: the programs will indeed get evaluated again (the state changes from NOTHING to something). On the other hand, queries done through programs do NOT clear the state. So, my question to johnnyt is whether or not - and as Tim suggested - you have this problem with programs and not just Query from Admin Console. Tim, thanks SO very much for the pointer. Xathros, I will have to close this ticket and again so very sorry for wrong information. With kind regards, Michel

Hi kingwr, Currently 03/15/2013. With kind regards, Michel

Hi Michael, Thank you for your comments and suggestions and I agree with you. With kind regards, Michel

Hi jwagner010, Yes, the files are restored. All you need is to ask to have your modules transferred: http://wiki.universal-devices.com/index ... r_ISY-994i With kind regards, Michel

Hi Tim, Please telnet to ISY, login, and then type: RF /CONF/29.PRP With kind regards, Michel

Hi Michael, I do not dispute that we need to be more clear with https/networking. If you pour through the forum, there has been only 3 instances of HTTPS issues reported with Networking Module. And, we have NO issues reported to us directly that has not been reported on the forum. Based on the number of modules we sell, 3 is not even 0.01%. Even 100 is an extremely low rate. So, I hope that you can eventually wrap your head around the fact that 99% of Network Module users only do things on the LAN. Apart from updating our documentation and advertisement, the licensing shall remain as is because, otherwise, we will be penalizing those who do not need to pay for additional security. As always, thanks so very much for your feedback. With kind regards, Michel