hart2hart Posted August 24, 2023 Share Posted August 24, 2023 All, You can now upgrade your IoX and udx it if and only if you have performance issues. Please use Admins Console Upgrade packages. We should have another release by Monday with support for more OTA formats and more Zigbee support. With kind regards, MichelThank you @Michel Kohanim ! The update made a big improvement in speed of update. Link to comment
JTsao Posted August 24, 2023 Share Posted August 24, 2023 The update fixed the long delays I was experiencing with the Virtual NS (and possibly Hue emulator) - I had to do a 2nd reset of the eisy as I could not do an update neighbors for any z-wave equipment after the update and initial reset - but I think all is good now... Link to comment
dbwarner5 Posted August 24, 2023 Share Posted August 24, 2023 BACKUPS --> New lesson after 15 yrs with ISY. For years I regularly did backups, especially BEFORE any Firmware / Software update. What I neglected to do was a backup IMMEDIATELY AFTER any firmware / software update. Typically, I would wait until after I made some changes somewhere in the AC and then do a backup. This time, I almost got burned by that. I did the upgrade to 5.6.4 and then added a whole new line of programing related to the newly released BETA Russound NS. Then I did a backup...... IT FAILED due to a corrupt file. Yikes, hours of variables and programming down the drain? However through the awesome support at UDI and @Michel Kohanim, the corrupted file was replaced and I can do a back up again. Lesson learned.... always do a backup before and immediately after so you know it works, before you make changes. 4 Link to comment
brians Posted August 25, 2023 Share Posted August 25, 2023 I was watching TV other night and got a notification from UD mobile that Polisy was offline. My Polisy was not responsive, was unable to login, could not ping it etc. After about 15 min I power cycled it which resolved. I was on 5.6.4, but just noticed this update next day and performed it, but did not notice any version number change, however it did prompt me to reboot. Is what I experience related to what this update fixed? Link to comment
garybixler Posted August 28, 2023 Share Posted August 28, 2023 Been having issues with not being able to log in locally (LAN) after a few days. Can log in via cloud but nothing is available for change. Sometimes programs end up in a loop. Didn't try reboot from the cloud login. Usually I just do a power re-boot. Also ELK seems to be a bit sluggish sometimes and I can get a TCP error when querying a zone. TCP client read response failed. (NS-14-ELK) Thanks Gary Link to comment
Techman Posted August 28, 2023 Share Posted August 28, 2023 What's your current firmware and UI? There's another firmware update coming out shortly. Have you tried clearing your java cache and reinstalling the IoX Launcher as it sounds like the issue may be with the Launcher or java. Link to comment
garybixler Posted August 28, 2023 Share Posted August 28, 2023 I did clear Java after the last firmware update. Will try again however. But there is still an issue communicating robustly with the ELK. Just today the change in the logical status back from violated to normal was not detected causing the program to loop. eisy V 5.6.4 PG3x V 3.2.1 Thanks Gary Link to comment
DennisC Posted August 28, 2023 Share Posted August 28, 2023 47 minutes ago, garybixler said: I did clear Java after the last firmware update. Will try again however. But there is still an issue communicating robustly with the ELK. Just today the change in the logical status back from violated to normal was not detected causing the program to loop. eisy V 5.6.4 PG3x V 3.2.1 Thanks Gary Since you are on v3.2.1 for PG3x, you haven't run upgrade packages since last week when a patch was issued to correct systems bogging down and being slow to respond. Suggest you upgrade packages and after all is done, reboot. PG3x should update to v3.2.2. If you can't log in to upgrade, try from UD Mobile if you have it. If not, try power cycling and then updating. I think this might correct your issues. 2 1 Link to comment
garybixler Posted August 29, 2023 Share Posted August 29, 2023 @DennisC, Thanks for the info. I haven't been following the threads very close lately. I am giving that a try and hopefully that will fix the issue. Thanks Gary Link to comment
Michel Kohanim Posted September 5, 2023 Share Posted September 5, 2023 Hello all, Please click on Admin Console | Upgrade Packages. We found the bug which may have caused zero length file sizes. This should take your IoX to 5.6.4_8. With kind regards, Michel 4 Link to comment
vbPhil Posted September 6, 2023 Share Posted September 6, 2023 2 hours ago, Michel Kohanim said: Hello all, Please click on Admin Console | Upgrade Packages. We found the bug which may have caused zero length file sizes. This should take your IoX to 5.6.4_8. With kind regards, Michel I upgraded but I can't find the version out that many digits. All I see is 5.6.4 via the AC, PG3 or the ISY Portal. Link to comment
dwengrovitz Posted September 6, 2023 Share Posted September 6, 2023 12 minutes ago, vbPhil said: I upgraded but I can't find the version out that many digits. All I see is 5.6.4 via the AC, PG3 or the ISY Portal. There may be a more direct way to do this, but somewhere along the line I remember seeing the following command listed as something that could show you the versions of what's running on the eisy.https://eisy.local:8443/WEB/sysconfig.txt Look for isy in the resulting list, and it should show you the full version number. 1 Link to comment
vbPhil Posted September 6, 2023 Share Posted September 6, 2023 23 minutes ago, dwengrovitz said: There may be a more direct way to do this, but somewhere along the line I remember seeing the following command listed as something that could show you the versions of what's running on the eisy.https://eisy.local:8443/WEB/sysconfig.txt Look for isy in the resulting list, and it should show you the full version number. okay. I have a Polisy. Link to comment
BigMojo Posted September 6, 2023 Share Posted September 6, 2023 11 hours ago, vbPhil said: I upgraded but I can't find the version out that many digits. All I see is 5.6.4 via the AC, PG3 or the ISY Portal. @vbPhil SSH sudo pkg info isy will give you the full version (et.al.) info Link to comment
DennisC Posted September 6, 2023 Share Posted September 6, 2023 10 hours ago, vbPhil said: okay. I have a Polisy. 10 hours ago, vbPhil said: okay. I have a Polisy. No worries, if that didn't work use the format below and replace the x's with your IP address. https://xxx.xxx.x.xxx:8443/WEB/sysconfig.txt When it displays the html screen, search for udx. 2 Link to comment
vbPhil Posted September 6, 2023 Share Posted September 6, 2023 55 minutes ago, DennisC said: No worries, if that didn't work use the format below and replace the x's with your IP address. https://xxx.xxx.x.xxx:8443/WEB/sysconfig.txt When it displays the html screen, search for udx. That works except it's not UDX but isy isy-5.6.4_8 ISY Port to X (IoX) 1 Link to comment
DennisC Posted September 6, 2023 Share Posted September 6, 2023 7 minutes ago, vbPhil said: That works except it's not UDX but isy yep, my bad. Link to comment
Athlon Posted September 6, 2023 Share Posted September 6, 2023 5 hours ago, vbPhil said: That works except it's not UDX but isy isy-5.6.4_8 ISY Port to X (IoX) Worked perfectly for me. Thank you. 😄 Link to comment
Xathros Posted September 7, 2023 Share Posted September 7, 2023 Hello everyone, I just tried to take a backup of my system this afternoon and ran into a problem. See attached screenshot. I have tried multiple times and the backup failed at the same point on each try. Any advice? Here is an excerpt from the error log at the point of failure: Thu 2023/09/07 12:35:56 PM 0 -170001 <s:Envelope><s:Body><u:GetSysConf xmlns:u="urn:udi-com:service:X_IoX_Service:1"><name>./FILES/CONF/NODES/UN0109.BIN</name></u:GetSysConf></s:Body></s:Envelope> Thu 2023/09/07 12:35:56 PM 0 -110007 0 Any advice? Thanks in advance. -Xathros Link to comment
DennisC Posted September 7, 2023 Share Posted September 7, 2023 22 minutes ago, Xathros said: Hello everyone, I just tried to take a backup of my system this afternoon and ran into a problem. See attached screenshot. I have tried multiple times and the backup failed at the same point on each try. Any advice? Here is an excerpt from the error log at the point of failure: Thu 2023/09/07 12:35:56 PM 0 -170001 <s:Envelope><s:Body><u:GetSysConf xmlns:u="urn:udi-com:service:X_IoX_Service:1"><name>./FILES/CONF/NODES/UN0109.BIN</name></u:GetSysConf></s:Body></s:Envelope> Thu 2023/09/07 12:35:56 PM 0 -110007 0 Any advice? Thanks in advance. -Xathros Last week I had a backup repeatedly fail on a Polisy. I received a similar error, but on a different file. Not sure if it is the same situation, but support told me to say in and delete the file as it was probably corrupt. Afterwards, my backup worked fine. 1 Link to comment
Xathros Posted September 7, 2023 Share Posted September 7, 2023 28 minutes ago, DennisC said: Last week I had a backup repeatedly fail on a Polisy. I received a similar error, but on a different file. Not sure if it is the same situation, but support told me to say in and delete the file as it was probably corrupt. Afterwards, my backup worked fine. Hi DennisC, Thanks. I figured out which node the file belongs with and then removed the file. The node still appears to operate normally and now my backup completes. I'll watch for any other anomalies and hope that I haven't done any damage by removing the file. -Xathros 1 Link to comment
kzboray Posted September 8, 2023 Share Posted September 8, 2023 (edited) I had an unusual issue following 5.6.4_6/7 snafu. We know that one or more versions of 5.6.4 caused a weirdness with sockets that resulted in system files being corrupted. If you had a backup all you had to do was update to 5.6.4_8 dated 8/11/2023 and then restore your system which I did, but a couple of programs would not work post restore. I tried for hours to figure out why the devices in the associated scenes / programs could not be controlled by AC, but worked fine from UD Mobile. Finally I just deleted the programs that didn't work and starting from scratch rewrote them exactly as they had been. This fixed the problem. So if you have any weirdness post 5.6.4 with your programs, I'd try that as a solution. Edited September 8, 2023 by kzboray 1 Link to comment
Athlon Posted September 8, 2023 Share Posted September 8, 2023 14 minutes ago, kzboray said: update to 5.6.4_8 dated 9/11/2023 How are things in the future? 🤪 2 Link to comment
Techman Posted September 8, 2023 Share Posted September 8, 2023 2 hours ago, Athlon said: How are things in the future? 🤪 Better than in the past 2 Link to comment
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